RLM FREQUENTLY ASKED QUESTIONS

FAQ

We have put together a list of the most Frequently asked questions which may help answer any questions you may have. Please feel free to contact us at any time if you require more information about any aspect of RLM or the products and services we offer.

Your Quotation

There are a number of ways to obtain a quotation from RLM. We offer a FREE home visit where a team member will visit your property to discuss your requirements. You can call into the showroom, you can obtain various quotations via our online interactive designers or you can send your project details to us and we will be happy to email your quotation back to you.

Quotations are generally valid for 30 days from the quotation date. We understand that you may need time to consider a quotation.

Absolutely not! We do not employ salespeople. Our team will visit your home to discuss your requirements and we will go away and send you a quote out in the post/via email. We then leave it to you to read through your quotation and come back to us if you wish to proceed.

Of Course! We highly encourage you to visit our friendly showroom and view our products before you buy them. We have most products on display to be able to show you, although we aren’t able to stock every colour and combination, there is a vast range for you to see.

Once you have had your quotation and you would like to place an order with us. Please call 0191 266 8788 and our team will arrange your final survey. You can also email us by replying to the quotation email we sent you, then our office will be happy to contact you.

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We Have a Showroom
Directly Employed Work Force
Best Rated Reviews
No Salesmen
Family Run Business
10 Year Guarantee
Survey and Installation

During your final survey our team will measure all products that you wish to purchase. We will then go through a detailed specification with you to make sure all designs, colours, glass choice, hardware colours, etc are all to your requirements. The survey usually takes between 20-40 minutes depending on the size of your installation.

Once you have had your final survey, our team will put together your Purchase Agreement. Once this has been signed off by you, your order will then go live in our system. You then get a 14 day cooling off period in which you can cancel, change your mind or amend your order. Once the 14 days has passed, we will then start to process your order for manufacturing.

At the moment our lead times fluctuate between 8-14 weeks depending on how busy we are and the size of your installation. We always give an estimated installation timeframe at the point of quotation and we will then confirm this during the final survey. If you need products sooner then please feel free to contact our team to see if we can help with this.

Not a lot, we mainly ask that you remove any blinds, curtains from each window along with any big furniture items that might be an obstruction for our installation team. We will send out a pre-installation check list prior to your installation date and our team will talk you through the process during the survey visit.

Yes, we remove all waste from your property. We are fully registered Waste Carriers and remove all items and dispose of them in the correct way. As a business we like to minimise our impact of the environment and we will recycle all PVC products removed from your property. Please click here to see our sustainability policy.

Our installation teams, surveyors and office staff are all directly employed by RLM. We do not use subcontractors for any part of your installation. If your project requires us to have a specialist tradesperson in your property such as bricklayers, plumbers, heating engineers, electricians, etc. Then we may contract a trade where we don’t offer that service direct. However, we work with the same small businesses to be able to offer these services and they all understand the RLM values.

A lot of our reviews talk about how tidy and clean the installation process was. Our team will fully protect working areas with dust sheets, remove all waste and then hoover each area once they have finished working. Outside areas will be tidied up and hosed down where needed. Again, all waste will be removed by our team.

Aftercare and General

We really don’t like to hear that someone has experienced an issue with one of our products. However, should this arise then we aim to get the problem solved as urgently as possible. Please report your fault online or contact on team on 0191 266 8788

FENSA stands for Fenestration Self-Assessment Scheme. By choosing a FENSA registered company, you have peace of mind that your installation is installed correctly and will comply with current building regulations. A FENSA certificate will be supplied after each installation where needed and will be your proof on an installation that complies with the local authority building regulations.

Please see a full copy of our guarantees.

A tickle vent is a small vent also known as a slot vent in the top of a window. In June 2022 it because a compulsory part of building regulations in the UK that most replacement windows need to now be installed with a trickle vent, to allow background ventilation. Our surveyor will discuss this with you during your survey as each property is different.

Yes, All our windows are fully energy rated. All Glass units are filled with Argon Gas which minimises the heat loss from your property. All our products have various ratings depending on the specification of the product you choose. But all come a minimum of ‘A’ Rated. We can supply energy rated certificates for all our or products. Our products exceed all current Building Regulations requirements.

Visit Our Showroom

Why not visit our showroom where you can view our range of products in person. Our team are here to help talk you through any project.

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