Report a Fault

Report a Fault

Did you know we have made reporting a faulty product even easier?

We never like to hear when a customers has an issue with a product that we have installed. However, our aftersales team are here to help. We will work with you to resolve your issue as quickly as possible.

We have made reporting a fault even easier with our new online fault reporting system. This means you can log any issue, 24 hours a day from anywhere. Our aftersales team will then acknowledge your report, add this to your account and assign it to the service team to be dealt with as quickly as possible.

This is what Installation Director David Macdonald had to say:

“We fit products that will enhance your home but can need adjustments, servicing or remedial works. So the ability to report a fault and have this acted on quickly is essential to the service we offer you as a customer.

We are a company that is committed to providing a high level of customer service and maintaining that relationship. Therefore if you have had products fitted by RLM and you encounter any issue, we want to know about it.

The new report a fault section of the web site gives us the ability to track faults and try to stop them reoccurring with other customers.

We never like to see any customer with a faulty product, but hopefully this new service proves that we are a proactive company and that we are around after the installation and not just during”

A fault can be any issue relating to a product. So if you have a door that needs adjusted, a window that needs eased or any other issue then please click the report a fault section of our web site.

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